Travel credit or refund?
The available outcome depends on the original ticket, booking channel, airline policy, and applicable law. This page is general information and is not a promise of a refund or credit.
Details to keep handy
- Original reservation confirmation.
- Passenger name and travel dates.
- Any credit or refund reference provided to you.
- The email address used for the original booking, if relevant.
Questions to ask
- What is the current value and expiry date, if any, of the credit?
- Who can use the credit and on which trips?
- Can it be applied online, or does the provider require another process?
- Is a refund available under the ticket terms?
Security note: Never provide your account password, one-time code, or full payment-card details to an unverified party.
Confirm the latest credit and refund rules with the airline or original booking provider before relying on any information.